FAQ


Payment

We accept PayPal and all the major credit cards (Visa, Mastercard, American Express, Diners, Discover and JCB).

Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.

Shipping

Orders usually ship 3-5 days from the date the production process started. Actual shipping times and delivery date may vary depending on the local postal service

Domestic orders will arrive approximately 5-10 business days after they ship. We use a variety of shipping partners, but final delivery is usually via USPS.

For Alaska, Hawaii, Puerto Rico & International orders please allow 2-4 weeks for delivery. Final delivery is usually via the local postal service.

International shipping times depend on the country.

During holidays it may take a bit more time for the package to arrive since those are the busiest times of the year.

Yes. You will be provided with a tracking number as soon as the order ships.

For domestic orders, final delivery and tracking will be handled by USPS.

For international orders, tracking ends once the package arrives at the customs agency for the destination country. At the point the package is handed off to the customs agency, we consider the package delivered. What this means is that any items lost after that point would be ineligible for refund, but we may be able to provide a replacement dependent on the cause.

Shipping fees are based on the size, weight, and number of the packages in an order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.

Shipping fees are subject to change.

Domestic shipping in USA is FREE for all orders above $100.

Yes. We deliver to most countries worldwide.

Don't worry! If you are missing an item from your order, it was most likely shipped separately.

To know if items are sent separately, refer to your shipping confirmation email. If the email displays multiple tracking numbers your order has been sent out in multiple packages and your missing item should show up soon. If your shipping confirmation only displays one tracking number, or if the missing item(s) should be under the tracking number received, please contact our support at orders@cart-support.com or call at 1(855) 976-2892.

If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at orders@cart-support.com or call us at 1(855) 976-2892 as we may have the incorrect email on file. Be sure to include the ship to, your email, and any additional information that might be helpful!

If your package is marked delivered, but you never received it, follow these steps:

  1. Check around your home in case the postal carrier placed the package in an odd spot.
  2. Ask your neighbors as they may have received your package instead.
  3. Reach out to your local post office for information regarding the package.

If you still cannot locate your package, please contact us at orders@cart-support.com or call us at 1(855) 976-2892.

Return Policy, Cancellation and Modifying The Order

Since our products are custom produced, we may be able to cancel your order for a short period of time after your order is placed.

You can contact us at orders@cart-support.com or call us at 1(855) 976-2892 and our support team will cancel your order if it hasn't been sent into production.

Unfortunately, once order is processed and sent into production we are unable to cancel it.

Since our products are custom produced, we may be able to change your order for a short period of time after your order is placed.

If the item has not gone to production yet, contact us at orders@cart-support.com or call us at 1(855) 976-2892 and our support team will make the necessary adjustments.

After the item has gone to production we are unable to make any changes.

Because each product is custom printed, it will only qualify for replacement, return or refund if: (i) the product itself is flawed, (ii) the quality of the printing is poor or (iii) the final product is notably different from the product presented on the order screen.

If your purchase meets the above criteria, your customers can email your store’s connected support address or contact us at orders@cart-support.com or call us at 1(855) 976-2892 as soon as possible, within 20 days of the delivery date.

Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

*Customers are responsible for return shipping rates.

General Questions

We recommend keeping things cool — wash on cold and use a low heat setting in the dryer. Good for your gear and the environment.

We’re happy to answer your questions regarding orders, order modifications, shipping, returns, or cancellations. Contact us through email at contact us at orders@cart-support.com or call us at 1(855) 976-2892 or call us at 844-900-0887 between 9:00 a.m. to 5:00 p.m. Pacific Standard Time.

For all other questions NOT regarding orders, order modifications, shipping, returns, or cancellations contact us at support@zoomandshop.com


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